At Velzo.com.bd, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may request a return or exchange according to the conditions below.

1. Eligibility for Return or Exchange

A return or exchange request may be accepted when:

• You received the wrong product, size, color, or design.
• The product arrived damaged or defective.
• The product has a manufacturing defect.
• The delivered item is significantly different from the product description or photos.
• You received an incomplete order or missing item.

For size-related exchanges, the product must be unused and in resalable condition.

2. Return Request Period

Please contact Velzo.com.bd within 3 days of receiving your order if you want to report a return, exchange, damage, or wrong product.

After this period, return or exchange requests may not be accepted unless the issue is covered by a specific product warranty or an exceptional circumstance approved by Velzo.com.bd.

3. Product Condition

To qualify for a return or exchange, the product must:

• Be unused and unworn.
• Be unwashed and unaltered.
• Have its original tags, packaging, and accessories where applicable.
• Not contain stains, odors, damage, or other signs of use.
• Be returned in substantially the same condition in which it was delivered.

Products that have been washed, worn, altered, damaged after delivery, or otherwise used may not be eligible.

4. Items That May Not Be Returnable

The following may generally be non-returnable:

• Products that have been worn or washed.
• Customized or personalized products.
• Products damaged by the customer.
• Products without original tags or packaging.
• Items returned after the applicable return period.
• Products that show clear signs of use.

Certain promotional, clearance, or special-offer products may also have separate return conditions, which will be communicated at the time of purchase.

5. How to Request a Return

To request a return or exchange, contact Velzo.com.bd through our available customer-support channels and provide:

• Order number
• Customer name
• Phone number used for the order
• Product name
• Reason for the return/exchange
• Clear photos or videos showing the issue, when applicable

Our team may review the information before approving the return.

6. Return Shipping Charges

If the return is caused by an error on our part—such as sending the wrong product or delivering a defective/damaged item—Velzo.com.bd may cover the applicable return delivery cost.

For customer-requested size exchanges or other non-defective returns, the customer may be responsible for applicable delivery or return charges.

The final return-shipping decision will depend on the reason for the return and the condition of the product.

7. Exchange Policy

If an exchange is approved, the replacement product will be sent subject to availability.

If the requested size, color, design, or product is unavailable, we may offer an alternative product or another appropriate resolution.

Any applicable price difference will be handled before the replacement order is processed.

8. Refund Policy

If a refund is approved, the refund amount and method will depend on the circumstances of the order and payment method.

Where applicable, refunds may be processed through the original payment method or another payment method agreed upon by Velzo.com.bd and the customer.

Delivery charges may not be refundable unless the return is caused by an error, defect, or other issue for which Velzo.com.bd is responsible.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers should carefully check the delivered product where reasonably possible before accepting the parcel.

Once an order has been accepted, return and exchange requests will be handled according to this policy.

10. Return Inspection

Returned products may be inspected by our team before an exchange or refund is finalized.

If the returned item does not meet the eligibility requirements, Velzo.com.bd reserves the right to reject the return or exchange request.

11. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under our applicable return or exchange process.

12. Important Notes

Product colors may appear slightly different depending on the customer's device screen, lighting, and photography conditions. Minor differences in color or appearance that do not materially affect the product may not qualify as a defective or incorrect product.

Velzo.com.bd reserves the right to update this Return & Refund Policy when necessary. The latest version published on this page will apply to future orders.

13. Contact Us

For return, exchange, or refund assistance, please contact Velzo.com.bd Customer Support with your order details.

Website: Velzo.com.bd

Please keep your order number and purchase information available when contacting us.